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FAQ
FAQ

  • 美白とは何ですか?肌は白くなりますか?
    厚生労働省において、美白とは「メラニンの生成を抑え、しみ、そばかすを防ぐ」と定義されています。日焼けなどの外部の刺激に対して、メラニンの過剰な生成を抑えることで将来できるであろう「しみ」「そばかす」をなるべく防ぐという意味です。 一方で肌を白くする「肌漂白」は法律上「美白」ではありません。肌漂白効果があるものは、日本を含む先進国においては市販品(化粧品・医薬部外品・市販医薬品)では法律により厳しく禁止されています。理由として、肌漂白はメラニン細胞を根本から破壊する行為であり、不可逆的な白斑被害・肌組織の破壊の危険性が非常に高いからです。 これらの理由により、「生まれつきの肌色を白くする」ことはどんな市販品でも、美容医療でもほぼ不可能です。こうした効果を謳う商品は100%虚偽記載の過大広告であり、薬機法違反により罰せらせます。(保湿による肌印象が明るくなることはOK) また、「シミを消せる」市販品も上記と同じ理由で国内海外含めて合法商品は存在していません。シミをきれいに消すためには美容整形外科のレーザー治療で3-20回以上の照射治療、または肌を強制的に剥がすような処方薬が必要となります。 スキンケアでの保湿により、肌が潤った状態となりトーンが明るくなることが期待されます。また、美白効果のある有効成分が配合されているスキンケア用品を使用することで、現在あるシミの継続的な生成が抑えられ、数ヶ月以上の単位で結果的にシミが薄くなるという「間接的な効果」は期待できます。 ご自身の健康のためにも、日頃からの継続的なスキンケアで潤いに満ちた明るい肌印象を目指すことをおすすめしています。
  • Is it okay to advertise the effectiveness of a product?
    Saunality categorizes products into two categories: "quasi-drugs" and "cosmetics." For products labeled as "medicinal" or "quasi-drug," these are products that have been approved by the Ministry of Health, Labor and Welfare as having effective effects, and therefore the approved effects and efficacy are listed. Products that do not have the above labeling are classified as "cosmetics." In accordance with the Pharmaceutical and Medical Device Act, we use limited labeling such as moisturizing or skin conditioning. There are many cosmetics on the market that claim to have certain effects despite being "cosmetics." In such cases, it is best to choose based on whether or not the product is a "quasi-drug." However, as is the case with pharmaceuticals, please keep in mind that "being effective" is merely a review criterion for drug approval by the Ministry of Health, Labor and Welfare, and does not mean that a product will be "effective for everyone."
  • What is the expiration date of the product?
    Once opened, use the product as soon as possible, preferably within six months. The quality of the product may deteriorate over time after opening, so if you feel that the condition or smell of the contents is different from when you purchased it, please refrain from using it. If unopened, it is designed to maintain its quality for more than three years from the date of manufacture if stored at room temperature. Store away from high temperatures, high humidity, direct sunlight, and places with extreme temperature changes. It does not mean that it will immediately become unusable after three years, so it can still be used as long as the condition and smell of the contents are the same as when it was purchased.
  • Can it be used on children and babies?
    We have not tested this product on children or babies, so we cannot guarantee that it can be used on them. The formula is made with ingredients that are safe and gentle for adults. Since each child's skin is different, please use a small amount first and observe the condition. If any problems occur, discontinue use immediately. If you have any concerns or uncertainties, please consult your doctor.
  • Can I use your products if I'm pregnant?
    During pregnancy, your skin may become sensitive and unexpected skin problems may occur. Also, some products contain essential oils, so we recommend that you consult with your doctor before using them.
  • I have pets. Is it okay for me to use your products on them?
    It does not contain any ingredients or fragrances that are harmful to pets or small children, so it is safe to use. However, the essential oils used in some products may affect the health of pets. Also, some products that use herbal extracts may affect insects such as rhinoceros beetles. Please refrain from using this product near pets or children, or within their reach, to prevent them from licking or swallowing it. If you have any concerns, please consult a veterinarian or doctor.
  • I found a website selling saunality products. Are they genuine?
    The official stores that sell our products are listed below. [Authorized dealers] ・Amazon "nature pods official store" ・Fitness gym "Body Forward" operated by our company ・"saunality" at Narita Airport Terminal 2 ・Eslite Spectrum Nihonbashi ・Super public baths and other hot spring facilities For purchases made at flea markets, auction sites, or e-commerce sites other than those mentioned above, these are resold, counterfeit, or non-genuine products, and we cannot guarantee their efficacy, safety, or overall quality. Furthermore, we will not provide any after-sales service for these products at our service center.
  • I would like to receive samples of the product
    Unfortunately, we do not provide samples only. At our stores, we have samples (tester) of each product available, so please feel free to use them. We also offer AI chat consultations to answer any questions or concerns you may have about skin care. Please tap the chat icon at the bottom of the screen to use it.
  • Can I bring it into the sauna?
    Please refrain from bringing such items into the sauna as the temperature in the sauna may damage the container or alter the contents. We are not responsible for any damage caused by high temperatures.
  • 00t The contents of Total Lotion appear to have separated.
    "00t Total Lotion" is a semi-two-layer milk lotion. In order to pursue low irritation, we keep the amount of surfactants used to a minimum. Therefore, the product may be loosely divided into a layer containing oil-soluble beauty ingredients and a layer containing water-soluble beauty ingredients. In addition, although "01t Total Milk Lotion" and "Medicated Milk Lotion" are milk lotions, they also have these properties. Immediately after purchase, if the product is left in a stationary state for a long period of time, it may appear to separate into two layers, but this does not affect the quality. Shake well before use.
  • 04m Hair & Scalp Mist makes your hair feel slippery.
    "04m Hair & Scalp Mist" contains three types of seaweed extracts to protect the cuticles, as well as amino acid ingredients to repair the cuticles. These ingredients may feel slimy immediately after spraying onto your hair or scalp. Carefully rub the product into your scalp and hair, massaging gently to distribute the active ingredients and other ingredients evenly. After that, dry your hair and scalp thoroughly with a hair dryer to enjoy beautiful, shiny hair. When using before going to the sauna, after wetting your hair in the shower, pump 1-2 times into your hair and comb it evenly through.
  • In what country are your products produced?
    All of our products are made in Japan, at our factory in Karatsu, Saga Prefecture. Regarding raw materials, we use raw material manufacturers in Japan, but the materials that are the precursor to the raw materials will not be disclosed.
  • I would like you to authenticate whether the item I bought on a flea market app is genuine or not.
    As for products purchased at flea markets, auction sites, and e-commerce sites, these are resale, counterfeit, or non-genuine products, and we cannot guarantee their efficacy, safety, or overall quality. Furthermore, we will not provide any after-sales service for these products at our service center. Therefore, we will not be able to provide authenticity appraisals. For quality issues or problems that arise with such products, we recommend that you make use of the reporting hotline provided by the flea market or auction site operator.
  • Is it okay for men to use it?
    Saunality can be enjoyed by everyone, regardless of nationality or gender. Please rest assured.
  • My skin became irritated after using the product.
    We apologize for any inconvenience caused. Please stop using the product immediately and consult a doctor if necessary. Then please contact the service center. If medical treatment by a doctor becomes necessary, we will ask you to submit a doctor's certificate proving that the product was the cause, and we will do our best to assist you.
  • Returns and Exchanges
    We (the manufacturer) cannot handle any issues regarding the items you have purchased (as the items were purchased from our retailer). For returns or exchanges of products, please check the return policy of the retailer where you purchased the product or Amazon, and then contact the store where you purchased the product.
  • I want to order products directly from the manufacturer.
    We do not sell directly to individuals or corporations. The products can be purchased from the following: ■ Individuals [Authorized dealers] ・Amazon "nature pods official store" ・Fitness gym "Body Forward" operated by our company ・"saunality" at Narita Airport Terminal 2 ・Eslite Spectrum Nihonbashi ・Super public baths and other hot spring facilities *For purchases made at flea markets, auction sites, or e-commerce sites other than those listed above, these are resold, counterfeit, or non-genuine products, and we cannot guarantee their efficacy, safety, or overall quality. Furthermore, we will not provide any after-sales service for these products at our service center. ■Corporate customers (purchasing) ・Amazon "nature pods official store" ・Wholesaler (please apply after signing a contract with the wholesaler via the external link below) Here If you are selling products or acting as a retailer, a retailer contract is required, so please let us know in advance.
  • I made a mistake with my purchase. Can the service center help me?
    We do not engage in direct sales such as accepting and shipping products in-house, and we do not hold any personal information or order information about our customers. Therefore, we are unable to register or change any order information. Please contact the store where you purchased the product (or Amazon).
  • The container and pump are broken so I would like them replaced.
    We apologize for any inconvenience or trouble caused. We (the manufacturer) cannot handle any issues regarding the items you have purchased (as the items were purchased from our retailer). To exchange a product, please contact the retailer where you purchased it or Amazon.
  • Are you hiring staff?
    There are currently no plans to hire.
  • What is "Body Forward 24"?
    "Body Forward 24" is a fitness business operated by our company, Solterras Co., Ltd. For more information, please click here .
  • What does "saunality" mean?
    "Saunality" is our registered trademark and a coined word. It is a combination of "sauna" and the suffix "lity," which means "being" or "ism." The name was chosen with the hope that people will enjoy the sauna.
  • Do you sell it overseas?
    At present, we are not considering exporting our products overseas. This is because saunality is a small-lot craft production that focuses on high quality that is unique to Japan. Because production is limited, we prioritize domestic distribution.
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