Solterras Co., Ltd. (Headquarters: Seya-ku, Yokohama City, CEO: Nobutaka Munemasa) is pleased to report that unauthorized resale and sales of our "DUKE All-in-One Gel" by reproducing images from our website have been confirmed on unauthorized online marketplaces, flea market apps, auction sites, and on Amazon, other than our official store, the "nature pods Store."

Currently, the only official sales channel for our products is "Amazon."

In addition, we have confirmed that non-genuine products of unknown authenticity are being sold on Amazon other than our official store. *How to distinguish on Amazon is described below.

We have received reports from multiple consumers that "DUKE All-in-One Gel" is being sold in large quantities on flea market apps, suspicious EC sites, and unauthorized listings on Amazon.

In addition, we have also seen listings with unreasonably high selling prices.
"DUKE All-in-One Gel" has no trading history with wholesalers, and the number of listings exceeds our production record of "small-lot craft manufacturing," which raises serious doubts about the origin of these products, raising serious concerns about the quality and safety of the products.

Therefore, when purchasing DUKE, please purchase from our only official route, the official Amazon store "nature pods official store."

We strongly urge our customers to pay attention to the following points:

1. Guarantee of purchase of genuine products: Please purchase only from official shops (Amazon only) and authorized sales agents (hot spring facilities and glamping facilities only). For non-genuine products purchased from other EC sites, flea markets, and auction sites, there is a possibility that they are counterfeit, so quality guarantees, after-sales service, and refunds and returns are not applicable.

2. Health risks: Products that are illegally resold or sold may not meet safety standards and may pose a risk of health damage when used. In the unlikely event that a health risk occurs, we will not be able to provide after-sales service.

3. Illegal acts when reselling:
Repackaging cosmetics that have been opened once from the box to take product photos on flea market apps, auctions, etc. requires a license to manufacture cosmetics under the Pharmaceuticals and Medical Devices Act. Only companies designated by our company are licensed to manufacture "DUKE All-in-One Gel".

4. Legal action: We may take legal action against illegal resale/sale and counterfeit products. If you see any illegal activity, please report it to the flea market app/auction operator or contact our customer support.

5. Caution: Please be careful of the following expressions on the above sites, etc.
■ Exaggeration
Genuine, guaranteed genuine, special price, limited time only, premium, etc.
■ Expressions that are different from the facts:
New, out of print, featured in in-flight magazine (only saunality has been featured), gift, received but not used
■ False list price
Posting a price higher than our list price

We sincerely ask all consumers to purchase products only through official sales channels. We ask for your cooperation in order to ensure the safety and security of our customers.

<Declaration to eliminate illegal resale>
Solterras Co., Ltd. (hereinafter collectively referred to as "our company") prohibits the resale of our products and the listing or sale of our products on auction sites, etc.
We strictly refuse any purchase applications for the purpose of reselling our products or listing or selling them on auction sites, etc., whether made directly or through a third party.
In the event of unauthorized reproduction of images or works whose copyright belongs to our company, we will report this to the Flea Market/EC Management Office and take strict action, including legal action.
We will not accept returns or refunds for any items in stock held by resellers, regardless of the reason.

<Contact>
Solterras Co., Ltd.
Legal Affairs Department/Unauthorized Resale Prevention Bureau
Customer Service Center 0120-884-333